Cancellation and refund policy

An abandoned, failed, or uncaptured payment does not start fulfillment and is not charged by us. A duplicate captured payment or verified incorrect charge is eligible for a full refund after reconciliation.

You may request cancellation within two hours after capture if calculation, report generation, or astrologer work has not started. If eligible, the captured amount is refunded in full.

Because this is personalized digital content, a change-of-mind cancellation is not available after calculation or report generation begins. A full refund or corrected delivery is available where we cannot deliver the purchased report, materially deliver the wrong product, or confirm an unrecoverable technical failure.

A full refund may be requested before an astrologer accepts the assignment. After acceptance or review work begins, change-of-mind refunds are not normally available. If no astrologer can accept within the stated delivery target, you may choose reassignment, a reasonable extension, or a refund.

Request rescheduling at least 24 hours before the scheduled start. One reschedule is normally permitted, subject to availability. A cancellation or missed session within 24 hours is not refundable unless the astrologer, Kundli Circle, or the call provider caused the session failure.

Email admin@kundlicircle.com from your account email with the non-sensitive case or payment reference and reason. Never send card, UPI, password, or full birth details.

We acknowledge requests and may ask for information needed to verify the transaction. Approved refunds are sent to the original payment method. We initiate them promptly; banks and payment providers may require approximately 5-10 business days to display the credit.